1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
(b) information that you provide to us when registering with our website including your email address.
(c) information that you provide when completing your profile on our website including your name, e-mail address, delivery address, telephone number.
(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address.
(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use.
(f) information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication and any other personal information that you choose to send to us.
3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) administer our website and business.
(b) personalise our website for you.
(c) enable your use of the services available on our website.
(d) send you goods purchased through our website.
(e) send statements, invoices and payment reminders to you, and collect payments from you.
(f) send you non-marketing commercial communications.
(g) send you email notifications that you have specifically requested.
(h) send you our email newsletter, if you have requested it, you can inform us at any time if you no longer require the newsletter.
(i) send you marketing communications relating to our business, which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology, you can inform us at any time if you no longer require marketing communications.
(j) deal with enquiries and complaints made by or about you relating to our website.
(k) keep our website secure and prevent fraud; and
(l) verify compliance with the terms and conditions governing the use of our website, including monitoring private messages sent through our website private messaging service.
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.3 Except as provided in this policy, we will not provide your personal information to third parties.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email.
7.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee currently fixed at GBP 50; and
(b) the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
7.2 We may withhold personal information that you request to the extent permitted by law.
7.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.2 A cookie is a file containing an identifier a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
8.5 We use both session and persistent cookies on our website.
8.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
|Google Analytics|| _ga
|From Google Analytics, these enable us to improve the website performance and provide you with more great information.|
|Adwords Advertising|| test_cookie
|These are linked to the Adwords advertising platform.|
|Live Chat|| _lc.visitor_id.4135421
|Used to recognise a computer when a user visits the website for the purposed of providing live chat support;|
|PHP session||PHPSESSID||The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Fisher Alvin website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.|
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 48), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
8.8 Blocking all cookies will have a negative impact upon the usability of many websites.
8.9 If you block cookies, you will not be able to use all the features on our website.
8.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
8.11 Deleting cookies will have a negative impact on the usability of many websites.
9.1 This website is owned and operated by Fisher Alvin Ltd
9.2 We are registered in England and Wales under registration number 05571445 and our registered office is at Unit 102 Pointon Way, Stonebridge Cross Business Park, Droitwich, Worcestershire, WR9 0LW.
9.3 Our principal place of business is as above.
9.4 You can contact us:
(a) by post, using the postal address given above.
(b) by telephone, on 01905 779944.
(c) by email, [email protected]